Account Coordinator.

REPORTS TO: Account Executive
FLSA STATUS: Non-exempt
SENIORITY LEVEL: Entry
PAY RANGE: $20.00 – $22.00/hr

JOB SUMMARY.

An Account Coordinator is an entry-level position that sits at the center of our agency’s communications. The skills required for this position incorporate project management, client customer service, team support, prospecting, incredible organizational skills and a basic understanding of digital marketing. This team member will be accountable and responsible for communications within the agency, as well as handling communications with current and future client partners. This position works closely with the operations team to ensure a smooth transition from agreement signing to campaign launch, as well as ensuring that the creative teams are set up for success and GTMA delivers effectively on client expectations.

ABOUT US

GTMA is a two-time Inc. 5000 company, a full-service digital agency serving more than 400 clients in over 250 markets, and a creative community focused on culture building and giving back. Founded by two creative entrepreneurs in Hollywood, GTMA has produced award-winning visual content and told captivating stories to engaged audiences for nearly a decade. Dedicated to researching and implementing new technologies, storytelling techniques, and marketing tactics, GTMA is a future-focused marketing team offering clients a cohesive agency experience.

In addition to being a digital agency, GTMA is a part of Authentic Media (Worship Leader Magazine, Pray Musically, SONG DISCovery, etc.) and committed to seeing the vision of that company come to fruition. Authentic Media has a mission of helping the faith-based community build a lifestyle of worship through storytelling that comes out of the Christian music and entertainment world. As part owners alongside the Fromm family, the GTMA team is hyper-focused on delivering stories that change hearts and supporting Authentic Media’s marketing and operations efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

Include the following.

  • Uphold the company’s core values and be an example of GTMA Culture
  • Handle all daily operations of the Account Services Team and the daily call calendar
  • Work with operations to ensure a smooth transition from agreement signing to onboarding
  • Maintain our CRM to ensure accurate information is available to the rest of the GTMA teams
  • Work collaboratively and support all teams at GTMA with client information
  • Performing high-level client communications focused on positive customer service
  • Work with the Director to generate a Quarterly Sales Report
  • Support the creation of materials for client presentations as needed
  • Manage all aspects of client agreements including updating legal verbiage, agreement renewals, and processing signed and canceled agreements
  • Updating agreements and sales documents as new products are developed
  • Prospecting for new clients regularly

ADDITIONAL DUTIES AND RESPONSIBILITIES.

Include the following. Other duties may be assigned.

  • Deduplicating multiples of the same Mgmt. Companies, Contacts, and Communities
  • Management of Agreements to ensure historical accuracy
  • Upgrade/Downgrade of services to ensure client’s requests are met
  • Researching and finding technology solutions such as email integrations for automated emails/email efficiency (i.e. MixMax)
  • Create and update processes and systems for efficient prospecting of high-value leads
  • Assist in the creation of ICP’s for different verticals for effective prospecting between verticals
  • Compiling prospect lists based on ICP profiles for different verticals
  • Prepare contracts for prospective and existing clients
  • Agreement creation and management
  • Editing and adjustments of contracts in tandem with Director to ensure client’s needs are met
  • Management of Dropbox/G-Drive/CRM for contract data
  • Update Account Services SOP whenever new processes are created and put in place

QUALIFICATIONS.

  • 2+ years of customer service or sales-related experience required with a focus in business-to-business
  • Undergraduate degree; or equivalent experience

ADDITIONAL “BONUS” SKILLS.

  • 1+ years experience of working on a sales team and a desire to grow in sales
  • 1+ years of experience working in the real estate field as a leasing agent or real estate agent
  • Associates degree or higher (or equivalent experience) strongly preferred
  • Have a basic understanding of digital marketing
  • Advanced understanding of the functions of a CRM
  • Advanced understanding of Excel
  • Personal time management
  • Google Apps Suite
  • Strong business-appropriate communication (written and verbal)

WHAT WE OFFER.

  • Medical, Dental, Vision and Life Insurance
  • Remote Work Opportunity
  • Paid Vacation
  • Sick Time
  • Summer and Winter Parties

REQUIRED SKILLS.

  • Attention to detail & problem-solving skills
  • Fluent in English
  • Proficient with Apple computers
  • Qualified applicants must pass a background check

VISION REQUIREMENTS:

Constant need (66% to 100% of the time) to complete forms; read and review reports, correspondence, and other documents; view computer screen; and frequent need to see small detail for purposes of assisting with the day to day functions of supporting the administrative needs of the company.

HEARING REQUIREMENTS:

Constant need (66% to 100% of the time) to communicate via telephone and in person with vendors, associates, customers, clients, service personnel and others for the purposes of receiving information or direction.

SPEAKING REQUIREMENTS:

Constant need (66% to 100% of the time) to communicate via telephone and in person with vendors, associates, customers, clients, service personnel and others for the purposes of providing information, direction or response.

REASONING DEVELOPMENT:

Must be able to apply principles of logical thinking to define problems, collect and disseminate pertinent data/documents, establish facts, draw valid conclusions, and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

WORKING ENVIRONMENT:

This position is fully remote. You will have to agree to and adhere to the company’s remote work policy including safety standards.

GTMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Meet us.

GTMA is a two-time Inc. 5000 company, a full-stack digital agency, and a creative community focused on culture building and giving back. GTMA started in real estate marketing and the team currently supports a portfolio of hundreds of multi-family, student housing, senior housing, and residential real estate clients across the United States. The agency is also focused on other verticals with a growing portfolio of clients in spirits, wine, and restaurants. The goal of the agency is to continue to hone our superior content creation skills and use those capabilities to tell stories for clients that we believe in.

Meet us.