Reputation Management

If You Build It, Will They Come? How Will People Find My Website?

HOW DO YOU GET ‘FOUND’ ONLINE? It would be amazing to build a brand new website and instantly have a flood of visitors that threaten to crash your server. However, that is not a typical result unless you are a well-established brand with a ready audience. Most websites are more akin to a billboard in a desert location—pretty and perhaps…

Reputation Management Theater – Season 1

Reputation Management Theater Season One Ends With a Bang (And An Important Message) After 11 episodes, winning big at the AIM Awards and providing a cathartic release of frustration for multifamily professionals everywhere dealing with insane apartment residents, the complete first season of Reputation Management Theater is now online for all to enjoy. PLUS, we're calling on YOU to send…

Reputation Management Theater – “The Maintenance-Management Conspiracy”

Beware!  The accusations in this episode of reputation management theater are offensive and borderline racist while simultaneously calling out others for being racist.  We don't know the full story here, and we don't know what the management and maintenance are conspiring about, but we do know this review is downright hilarious.  The grammar never fails to entertain, and the drama unfolding…

Reputation Management Theater – “The Worst Management I’ve Ever Seen”

In episode 9 of Reputation Management Theater our fearless CEO Joshua Swanson and his trustworthy Shakespearean actors perform a less than stellar, and grammatically incoherent review! How does an apartment building get good online reviews and build a positive reputation?  Well apparently it's not by hiring leasing managers named 'Cath-ay'.  Cathays do not care about your pains and issues once…

Reputation Management Theater – Meat Gazing

In episode 7 of Reputation Management Theater our fearless CEO Joshua Swanson and his trustworthy Shakespearean actors perform a 5-star apartment review! How does an apartment building get good online reviews and build a positive reputation? Find out by watching this episode. Oh, also, be sure you're paying close attention to the dress code needed by the maintenance staff in…

Reputation Management Theater – Fetus In The Freezer

In episode 7 of Reputation Management Theater, our fearless CEO Joshua Swanson and his trustworthy Shakespearean actors perform an apartment review that talks about the importance of cleaning out the freezer before future residents move in. Sometimes apartments are "a little ghetto," but don't let that stop you, apartment managers! Fight back by cleaning out your freezers and throwing away…

Reputation Management Theater – “Something Stinky”

In Episode 5 of Reputation Management Theater: Stink! Shock! Disbelief! Oh yes, it's quite colorful with just a hint of mystery and an on-site investigation to boot.  There's a canine perpetrator on the loose, and this resident will not rest until justice is served. https://youtu.be/Z4DL5LhX_ME Why has GTMA hired Shakespearean actors to perform apartment reviews for all of us to…

Reputation Management Theater – Rip-off, Rip-off, Rip-off

This episode is rather serious as it deals with Fair Housing Laws, so pay close attention and learn from others negative Yelp reviews. In essence, that's really what this series is all about, teaching Property Managers just how to compose a perfect response to all of the interesting apartment reviews they receive. https://youtu.be/OYyBJueOxiA Why has GTMA hired Shakespearean actors to perform…

Reputation Management Theater – Ceiling Leaks

Certain residents can be counted on to complain and others can be counted on to problem solve. If only all apartment residents were as innovative as the reviewer featured in our latest episode of Reputation Management Theater. Can you guess which community the online reviewer is referencing? https://youtu.be/mu-jyALTREk Why has GTMA hired Shakespearean actors to perform apartment reviews for all of…

Reputation Management Theater – “Pompass” Clowns

https://youtu.be/BhUHjWfH4vI Some words used to describe apartments in online reviews are simply so perfect, they deserve their own Shakespearean actor to perform them for all of us to enjoy. Why are we taking the time to invest further into these unspellchecked reviews? Because the world is full of haters and our job is to fight back against those haters on behalf of our…